FAQs

... guiding the users in using and getting the most out of their engagements...

At the moment, we offer two different memberships:

1) ews membership - free subscription, pay-per-use & monthly billing
- enables you to consume services (apps, trainings & consulting)
- interact with other members in the community area
- legal entity account & user accounts

2) ews provider membership - free subscription, pay-per-app €149 per month
- legal entity account & user accounts
- enables you to offer software tools, trainings & consulting to other ews members
- IPR fully protected
- your published services are protected & only available to validated legal entities and its employees holding a user account

Please note that emGORA workspace is a B2B ecosystem, services can only be accessed with a validated legal entity account.
ews reserves the right to refuse validation requests from companies, ews is not obliged to state the reason for refusal.

To create an account on emGORA workspace, go to the main menu "Account" and click on "Log In".
To register a new account, click on the blue link "Register" below the login form; you will be redirected to the registration form.

The following information needs to be provided to register a user profile:

- First name
- Last name
- Email
- Username
- Password
- Confirm password

As soon as you have filled out the form, click on "Register" to complete the registration form. Afterwards, you will receive a verification mail to verify your registration and mail address. The verification link in the mail is only valid for 15 minutes.

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Yes, the affiliation to a legal entity is required. emGORA workspace is a B2B ecosystem, users without affiliation can view content and offerings but cannot interact, share, or consume on ews.

Legal entity admins can affiliate ews user accounts by adding them to the legal entity account.

Log in to your admin account and start navigating to “Account” in the main menu and clicking on “Settings”.
A new sub-menu will appear with “My Profile”, “My Legal Entity”, and “My Account”. Now click on “My Legal Entity” and hit the button “Manage”.

Below the non-public information, hit the button “Find Users” and enter the full username. You are only able to add users without existing affiliation.
Make sure you got the right one, if you only enter a piece of the username or make a spelling mistake, you won’t find the user you are looking for (user's privacy protection).

If the user you would like to add is already affiliated with a legal entity, you will receive the error message “The User with the username [username] already has an affiliation”.
The affiliation with the previous legal entity must be terminated by its admins before the user can be assigned to a new legal entity.

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You have two options:

The first option is to request the affiliation to an existing legal entity. To find your legal entity, log in to emGORA workspace and go to “Account” in the main menu and click on “Settings”. A new sub-menu will appear with “My Profile”, “My Legal Entity”, and “My Account”. Click on “My Legal Entity” and on the legal entity page, hit “Find Legal Entity”.

You will be forwarded and on the new page, you are asked to provide the name of the legal entity you are looking for. Even a few letters/fractions of the legal entity name can be used to find it. Hit “Find” and pick the legal entity you want to be affiliated with – you will see an overview on the legal entity and its members. If it is the one you are looking for, click on the button “Send Affiliation Request” and the admins of the legal entity will be notified on the new affiliation request.

The second option is to be added to an existing legal entity by the admins of it. Please get in touch with the responsible person in your company and request to get affiliated to the legal entity. The legal entity admin will require your username to find you on ews. (If you do not know how, please move to the related Q&A "How can I add users to my legal entity?").

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To create and register an organisation on ews you need to sign up with a personal account first.
After you are logged in, go to “Account” in the main menu and click on “Settings”.
A new sub-menu will appear with “My Profile”, “My Legal Entity”, and “My Account”.

Click on “My Legal Entity” and click on “Create Legal Entity”, you will be redirected to a new page to create your legal entity on ews.
The next step is to provide all requested information in the form; this includes:

- Name
- Description
- Logo
- Cover Image
- Techniques
- Sectors
- Website
- Address (Street, Postal Code, Town & Country)
- Phone number
- VAT ID number

Complete the legal entity creation by hitting the button “Create”. The operator will be notified to start the validation process for the created legal entity.
To do so, the operator will get in touch with you to start the validation process of your created legal entity.
Once the legal entity profile has been properly filled and proof of commercial activity has been provided to the operator, the legal entity may use ews to its full extent.

As you log in to ews and your legal entity is not validated yet, ews will show you the following message: "The legal entity – [Legal Entity Name] - is not validated".

NOTE: The operator of ews reserves the right to reject legal entities.

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As soon as you and your legal entity is validated, you are enabled to request the upgrade to an ews provider membership.
An ews provider membership allows you to offer (free and paid) software tools, trainings, and consulting to other ews members.
Offers will not be publicly accessible, only validated users can consume.

To request the provider upgrade, log in to ews and click on “Account” and click on “Settings”.
A new sub-menu will appear with “My Profile”, “My Legal Entity”, and “My Account”.

Click on “My Legal Entity” and click on the button “Manage”, below the non-public information you can request the provider upgrade by hitting the button “Request Provider Approval”.

Afterwards, you will be asked to confirm your request. As soon as you confirmed the request, the operator will be notified to validate your membership upgrade within the validation process the operator will get in touch with you to clarify further details. At this moment, you can decide to go for a monthly payment or a yearly payment with reduced membership fee (compared to monthly subscription payment).

An ews provider membership comes with a fee of €149. This price includes the publication of one app, each additional app is charged at a maximum of €149.
Further, ews provider memberships allows offering training and consulting services on the ews Marketplace.

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